FAQs

RETURNS & EXCHANGES

Basic Refund Policy

Our Comfy HQ offers a full 30-day refund guarantee for our products. If the product is unopened or defective, we will either replace it at no cost to you, or you can send it back to us for a full refund. Just email us at support@ourcomfyhq.com and we will advise you accordingly. Kindly put “Attention: Return” in the subject of the email.

What do I do if I received the wrong product?

If this happens, we are truly sorry. Please email us at support@ourcomfyhq.com and tell us your order number and how we messed up. 

We will take care of you and cover all costs of getting you the right product. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes.  We will make sure to correct the issue soon.

What do I do if I change my mind after ordering the product?

If you've changed your mind about an order you've just made, you can request that it's canceled within an hour of your purchase as long as we haven't dispatched it yet.  If not, we would have processed your order at the back end and passed to the logistic partner to ship it out already. Once the product is shipped out, it is not refundable until you ship it back

SHIPPING

How much is shipping?

  • We offer free shipping to domestic countries. You can add on $6.95 for insured shipping. In case your package is lost during delivery, we will reship you another one at no cost to you again.

Do you ship internationally?

  • We also free shipping to other countries worldwide. You can also add on $6.95 for insured shipping. In case your package is lost during delivery, we will reship you another one at no cost to you again.

How do I track my package?

  • You can check on the status of your order at any time by entering the tracking number at here. The tracking number is sent to you in the shipping confirmation email. 
  • Alternatively, another website to track your package is here  

How long does it take for an order to arrive?

  • Our Comfy HQ uses manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. Delivery can vary and take 3-4 weeks, unless otherwise stated on the product page. These items ship via USPS and all have tracking numbers, which we will provide to you as the item is shipped out. 
  • If you're still not sure of where the product is, just email us at support@ourcomfyhq.com. We're happy to help.

I ordered 2+ items, but only received one... where's my order?

  • Since we ship on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

ITEMS IN OUR CATALOG

Where do your items come from?

  • Our Comfy HQ is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here in the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff. 

STILL HAVE QUESTIONS?

Sure, no problem! Just email us at support@ourcomfyhq.com and we'll get back to you right away.