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Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please return the package with the shipping slip to the courier office which shipped to you initially. Inform their customer service representative that you reject the package and they will ship it back to us free of charge. 

We will process the refund ONLY after we received the package.

Refunds for products which are not defective / broken

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email us at support@ourcomfyhq.com. Or call us at (628) 219-1479, 9am-6pm Workdays (Excluding Public Holidays)

Exchanges for defective / broken products

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ourcomfyhq.com and we will advise you where to send your item to. Or call us at (628) 219-1479, 9am-6pm Workdays (Excluding Public Holidays)

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he / she will find out about your return.

Shipping

To return your product, we will advise you accordingly where you should mail your product to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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