Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please return the package with the shipping slip to the courier office which shipped to you initially. Inform their customer service representative that you reject the package and they will ship it back to us free of charge. 

We will process the refund ONLY after we received the package.

Refunds for products which are not defective / broken

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email us at support@ourcomfyhq.com. Or call us at (628) 219-1479, 9am-6pm Workdays (Excluding Public Holidays)

Exchanges for defective / broken products

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ourcomfyhq.com and we will advise you where to send your item to. Or call us at (628) 219-1479, 9am-6pm Workdays (Excluding Public Holidays)

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he / she will find out about your return.

Shipping

To return your product, we will advise you accordingly where you should mail your product to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For eLead Global's products, please exclude the above and refer to the following below:

RETURN POLICY

Subject to the requirements below, any Product is eligible for a refund or exchange, except for any business tools or sales tools. The refund will not include the cost of the original postage. We recommends using a trackable, insured service for your returns. Please make sure all Products are well-packaged, so as not to be damaged in the post. We does not take title to your returned items until the item arrives in our possession or control, and is not responsible for any Products damaged or lost during the return process.

All returned Products will be subject to inspection before refunds or exchanges will be processed. All returned Products will be subject to a 10% administrative fee. The administrative fee may be deducted from the refund processed. Refunds and exchanges are processed at eLEAD’s sole and absolute discretion and can take over ten (10) business days if the refund is made to your credit card.

  • Original Condition

You may return the Product to us within twenty (20) days of the original purchase date for an exchange or a refund, provided the Product is unused and in its original packaging with original documentation as well as in resalable condition.

  • Damaged Condition

In the event a Product has been delivered in a damaged condition (either damaged during delivery or with a manufacturing defect), a refund with any delivery fees paid or exchange will be processed without any administrative fees. Damages must be claimed within 24 hours of delivery receipt by contacting Customer Service. After claiming the damages, you may return the damaged Products within twenty (20) days of the original purchase date.

  • Incomplete & Incorrect Orders

In the event you have received an item in error, or are missing an item from your order, please contact Customer Service with your order confirmation number within 24 hours of delivery receipt. We will deliver missing items and/or items that should have been delivered free of charge.

In the event the Products you have ordered are not available, you will be contacted, and alternative products or a refund will be offered.